Friday, June 10, 2011

Clean B

I have been putting off writing this review for some time because honestly, there's nothing more I hate than having to write a not-so-good review.  :-/  I guess it had to happen sometime, right?  I REALLY tried my hardest to be able to write a positive review on Clean B & Melissa the owner.  I gave her over 3 chances but with each order she messed them up & then continued to lie to me in her email responses.  I hope that I can save others the hassle, headache & stress of dealing with her by posting about my experience.

Here is my story: 
I had heard about Clean B last year through Facebook.  I decided to give it a try since all these people raved about how awesome the detergent & customer service was.  I ended up ordering some from a vendor on hyena cart.  Some time had passed & I still hadn't received my package. (Can you tell I'm used to dealing with Kim from Rockin' Green?  She ships your order immediately!)  I emailed the vendor & she apologized & stated that since she didn't have what I ordered (then why was it listed for sale????) that she spoke with Melissa & she would send it out directly from Clean B.  More time passed & still no detergent, mind you I paid immediately for the product.  Most places don't charge your credit card etc until the order ships, but not Clean B.  So then a little later the vendor replys to another of my emails & states that Melissa "forgot" about my order but was getting it ready to ship & would include some "freebies" for all my trouble.  Well, I finally got my package, but it was just the 1 bag of detergent I ordered, no freebies.  I was a little upset because I had been lied to not once but twice!  I didn't care about any freebies, but don't promise what you won't deliver.  The detergent smelled really good.  I had ordered Apple Mango Delight.  It seemed to clean my diapers pretty good at first.  So I placed another order directly from Clean B's website.  I decided to give her a "second" chance & since I was ordering & dealing directly with Melissa, I figured things would go smoothly.   Well, I was WRONG!  Her website states that there is a 3-4wk waiting list which is fine.  I originally placed my order on 1/13 & received a shipping notice on 2/10.  A wk later I emailed her to inquire about my package since I had yet to receive it & she said she hadn't started it yet but would "get on it" right away.  Yet another lie!  Why say you shipped it when you didn't?  It took MANY emails, a paypal dispute & 46 days later I finally received my package minus the scoops I ordered & paid for.  It was funny how quickly she shipped my order after I opened a dispute.  I must be a glutton for punishment because I placed yet another order with her.  I really wanted a positive experience.  Maybe the first two times she was having a "bad" day.  Third times a charm right?  WRONG!  I placed my third order on 3/2.  Waited patiently.....still no package so I emailed her on 4/19 inquiring about the items I had ordered & paid for back on March 2nd.  I received that order on 4/25.  Missing from my order was yet again 2 scoops that I had paid for.  I let it slide the first time but the second time-NO.  I wrote her back to let her know that I still needed them & she said that she would have them in the mail on 4/25.  So by now it is 5/13 & I still have yet to receive my 2 scoops.  So yet more emails.

Here is the email I sent :  Back on April 25th, you said that you would mail out the 2 scoops that I PAID for & I still have yet to receive them. Yet another lie! I am so over this & the UNPROFESSIONAL business that you are running & all the lies. I have ordered off of you 3 times & 3 times I have had ALOT of trouble with my orders & have been lied to. So I feel that I have given you more than a fair chance before I do my review of Clean B on my blog. Hopefully in the future you learn to run a professional business & appreciate your customers. 

 And here was her reply : Im very, VERY VERY sorry Leann.. My life has been turned upside down right now..

It bothers me more than you.. I wish I could express how much..
I know you already know I had 7 LO’s then my 8th baby was born early and we have been having issues.. dr app and such,
I also have a disk in my neck that is smashing my spinal cord.
It has affected my left arm much like a stroke victim .. It is numb and I have limited use with it..
Im in treatments/DR visits/therapy 3-4 days a week just for myself.. I have to get improvement or its surgery..
Im sure by now my word doesn’t mean much as so much has ended up coming up and it always effects your order..
I have started a new program to help me keep track of important orders and information.
I just wanted to try and let you know from my heart.. Im sorry.. I never intended to mess up your orders or the time it has taken..
I will add some extras for all your trouble and again, I AM SORRY>
I wish I could change a WHOLE lot about the last 6 months..
A lot..
I did check though and I have the extra scoops marked as shipped.. Im not sure what happened there..
I will include 2more of them with your order. You have my word, no matter what it takes I will ship this tomorrow.
Melissa C ~ Clean B
Pure & Natural Products
Joshua 24:15b
but as for me and my house, we will serve the LORD

If you are that bad off, shut your shop down temporarily & get better before taking more orders & more customer's money.  So when I finally got my scoops, guess what???  Just 2 scoops, nothing extra for my troubles like she told me.  ANOTHER LIE!

Unless you are looking to be lied to & put through an extreme hassle, I DON'T recommend ordering from her.  I ran my own cleaning business for years until I was unable to due to health issues with my back.  I would have never dreamed of treating my customers the way Melissa has treated me.  Her customer service leaves ALOT to be desired & is extremely lacking at times.  In fact when I shut my business down, I gave my customers over a mths notice.  Six mths after I stopped cleaning, they were still calling me & begging me to continue cleaning for them.  That says alot.  There is one thing I pride myself with & that is excellent customer service & being truthful & honest with my customers.  I guess I was naive to think that all people who work from home abide to that.  Another thing that bothered me was when anyone griped about their order on her FB wall, she either deleted the comment or stopped allowing others to post on her wall.  That right there is a bad sign.  I also have run into quite a few people who have also had negative experiences with her.
Here's what I thought of the products I tried from her.
Detergent : after using for a few months, Barker started breaking out really bad & we had build-up issues & it just didn't seem to clean as well as it did in beginning.
Dryer Balls : I will say that out of all my dryer balls, hers are my favorite.
Freshening Spray : it leaves an oily film over things when you spray it in your room.  My picture frames were covered with it & the smell didn't last real long like others have said it did.

Do any of you have any past experiences with Clean B?  Was it negative or positive?  I'd love to hear your stories.